Terms and conditions

Seller's contact information:

Company name: YARO TRADE s.r.o.
Street and number: Platanová 18
City and ZIP: Žilina 01007
Country: Slovak republic
Identification number: 53187059
TIN:2121302667

VAT ID:SK2121302667

PERSON RESPONSIBLE AND CONTACT

Ing. Zuzana Majerová, PhD., phone number +421 917 846 480

1) ABOUT REGISTRATION

We declare that the data is used only for identification purposes when purchasing in the online store of the company "YARO TRADE s.r.o." and will not be provided to third parties or otherwise misused. By confirming the registration, you agree to the sending of offer e-mails from the online store of the company "YARO TRADE s.r.o.".

Offer e-mails will be sent a maximum of twice a month and the size of individual e-mail messages will not exceed 50kB. You can cancel the e-mail newsletter service at any time at the following e-mail address: "zuzanamajerova@crystalina.shop".

Orders can be placed without registration.

2) ACCEPTANCE AND EQUIPMENT OF THE ORDER, PURCHASE AGREEMENT

The buyer's order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of delivery of the binding consent of the buyer and the seller with this proposal (binding confirmation of the order by the seller). From this moment, mutual rights and obligations arise between the buyer and the seller.

By concluding the purchase contract, the buyer confirms that he has read these terms and conditions, including the complaint conditions. The buyer is sufficiently informed of these terms and conditions and the complaint procedure by placing the order and has the opportunity to become acquainted with them.

The seller reserves the right to cancel the order or part thereof before concluding the purchase contract in the following cases: the goods are no longer produced or delivered or the price of the delivered goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. In the event that the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Agreement will not be concluded.

All orders received by this store are binding. The order can be canceled before it is shipped. In the event that the order is not canceled before the shipment, and will be shipped, the customer may be required to reimburse the costs associated with the shipment of goods. You are automatically informed about the receipt of the order by e-mail. In the detail of each product and in the order confirmation, the delivery time of goods that were not in stock is assumed. For each item, it is shown whether the goods are in stock or not. If the goods are not in stock or the supplier's warehouse, we will inform you immediately about the next delivery date.

3) CANCELLATION OF THE ORDER

If you cancel the order within 12 hours, we consider the order canceled. You can send the cancellation by e-mail or make it by phone. When canceling the order, it is necessary to state your name, e-mail and order number.

4) TYPES OF TRANSPORT BY PUBLIC CARRIERS:

4.1) PERSONAL COLLECTION

The order can be picked up on the same day at the registered office of the online store, provided that the ordered goods are in stock. In other cases we will inform you. Orders can only be picked up during standard business hours from 08:00 to 16:00.

4.2) GOODS DELIVERED BY SLOVAK POST - TRADE PACKAGE

The goods are delivered by the transport company Slovenská pošta.
The price for transport is displayed immediately after selecting the modes of transport.
Complaints about the shipment are possible within 3 days of delivery, provided that the damage was not apparent upon delivery!

The price does not include any other services, because Slovenská pošta does not offer them. If the ordering party is not found, he will receive a notification of delivery of the shipment in the mailbox. He can pick up the shipment at the specified post office or request re-delivery. For these shipments, no communication with the carrier is possible and we have no possibility to influence or monitor the shipment in detail. The maximum weight of one package is 20 kg..

The price for transport is displayed immediately after selecting the modes of transport. Complaints about the shipment are only possible upon receipt!

WARNING! If the package is visibly damaged or if the protective tape is broken, file a complaint directly with the carrier. The supplier is not liable for damage caused during transport.

4.2) GOODS DELIVERED THROUGH THE SERVICE PACKETA

The goods are delivered by the transport company Packeta.
The price for transport is displayed immediately after selecting the modes of transport.
Complaints about the shipment are possible within 3 days of delivery, provided that the damage was not apparent upon delivery!

The price does not include any other services, because Packeta does not offer them. If the ordering party is not found, he will receive a notification of delivery of the shipment in the mailbox. He can pick up the shipment at the specified post office or request re-delivery. For these shipments, no communication with the carrier is possible and we have no possibility to influence or monitor the shipment in detail. The maximum weight of one package is 10 kg.

The price for transport is displayed immediately after selecting the modes of transport. Complaints about the shipment are only possible upon receipt!

WARNING! If the package is visibly damaged or if the protective tape is broken, file a complaint directly with the carrier. The supplier is not liable for damage caused during transport.

5) WARRANTY

You will always find a tax document in the package. The warranty period begins on the date stated on the document. The warranty period is stated for each product in the detail of the goods. In case of dispute, the warranty period may be extended by 5 (five) days as compensation for shipping time.

6) DISCLAIMER OF THE PURCHASE AGREEMENT - GENERAL INFORMATION

In the event that the item is not in accordance with the purchase contract upon acceptance by the buyer (hereinafter referred to as "conflict with the purchase contract"), the buyer has the right to have the seller return the item to the status corresponding to the purchase contract free of charge and without undue delay. the buyer's requirements either by exchanging the item or by repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the breach of the purchase contract before taking over the thing or caused the breach of the purchase contract himself. A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, is considered to be a conflict already existing at the time of taking over, unless it is contrary to the nature of the thing or unless proven otherwise.

We provide a statutory warranty period for the goods.

7) THE CONSUMER'S RIGHT TO WITHDRAW FROM THE CONTRACT

If the purchase contract is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In this case, the consumer contacts the seller and preferably states in writing that he withdraws from the contract, stating the order number, date of purchase and refund account number. The money can also be returned in cash at the company's headquarters. Withdrawal from the contract must be delivered no later than the last day of the 14-day period. In special cases, the return period may be extended, depending on the circumstances, but not longer than 30 days from delivery.

However, this provision of the law cannot be understood as the possibility of borrowing goods free of charge. If the consumer exercises the right to withdraw from the contract within 14 days of taking over the performance, he must give the supplier everything he has received under the purchase contract. If this is no longer possible (eg the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the seller may claim damages from the consumer and set off his claim against the returned purchase price. In such a case, the seller is obliged to prove the damage. In this case, the seller returns only the reduced purchase price to the consumer.

In addition, the seller may offset his actual costs incurred in returning the goods (transport costs, etc.) to the purchase price to be returned to the buyer.

7.1) THE CONSUMER DOES NOT HAVE THE RIGHT TO WITHDRAW FROM THE CONTRACT, IN THE CASE OF CONTRACTS:

for the provision of Services, if their performance was started with his consent before the expiry of the period of 14 days from the acceptance of the performance,
for the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the seller,
for the delivery of goods adjusted according to the wishes of the buyer or for his person, as well as goods that are subject to rapid destruction, wear or obsolescence,

8) DELIVERY AND DELIVERY CONDITIONS

Some shipments can be divided into several packages. In this case, the postage remains unchanged.

We monitor all shipments until they are delivered, thus trying to prevent problems that arise during delivery.

HOW TO PROCEED WHEN RETURNING GOODS:

Send the goods that you will send back to the address as described below by the carrier of your choice.

HOW TO PREPARE THE SHIPMENT

The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Attach proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be pasted, labeled or otherwise degraded during transport. Do not send the goods on delivery, we recommend that you insure the goods. The money will be returned to your bank account (don't forget to mention it), usually within 3 business days of receiving the shipment. In case of return of the goods, the amount will be reduced by shipping costs (does not apply to complaints!).

9) METHODS OF PAYMENT

All payment methods can be selected before choosing shipping. All payment methods are included in the shipping price.

  • pPrepay - When you select this option, you will receive a deposit slip with all the details for the payment. We will ship the goods upon receipt of payment to the bank account.
  • cash on delivery - we will send you the ordered goods by post and you will pay for the goods in cash upon receipt
  • personal collection - paid in cash at personal collection.

10) SECURITY

You do not have to worry about abuse when paying with credit cards. We use a proven payment gateway with a 3-D secure protocol, supported by card associations. All internal information (passwords, names, operations) is encrypted. To increase speed, it does not encrypt general information (information about individual items of goods).

11) COMPLAINTS

If the goods you received from us are damaged or non-functional, follow the complaint procedure. Return of goods due to withdrawal from the contract is described in point 6 of the Terms and Conditions.

12) COMPLAINTS PROCEDURE

The products to which the right to make a claim applies must be handed over for assessment as soon as the defect is found, must be clean and with the appropriate documents and a description of the defect, or a marked place of the defect.

HOW TO PROCEED

For ads, you can use the following options, as described below: Send the name to - "contact address". Shipping is paid by the seller. Contact us as soon as you know when you will be able to start. The bookmark must be complete (including accessories and all documentation) and in the condition in which it was received upon delivery. Attach proof of purchase to the goods.

For ads, you can use the following options, as described below: Send the name to - "contact address". Shipping is paid by the seller. Contact us as soon as you know when you will be able to start. The bookmark must be complete (including accessories and all documentation) and in the condition in which it was received upon delivery. Attach proof of purchase to the goods.

The goods must be accompanied by all documents that the buyer received with the goods, such as receipt, warranty card and others. The seller does not accept liability for damage resulting from the operation of the products, functional properties and damage from improper use of the products, as well as damage caused by external events and improper handling. Defects of this origin are not covered by the warranty provided either. For hygienic reasons, the goods are only properly cleaned for complaints. If the manufacturer provides a longer warranty, it is listed with the goods in the catalog.

Dismissed complaints may be subject to complaint costs and handling fees. You will be informed about the handling of the complaint by e-mail or SMS. As with the delivery of the order, you will be informed about the shipment of the package and the delivery date. Thank you for taking the time to read the terms and conditions.

Your "Crystalina shop"

The business conditions are valid from April 4, 2018 until further notice.

Information for buyers: in case of change of business conditions, the business conditions that were valid on the date of purchase are valid.